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2 Responses to “Bumbleride Indie And Indie Twin Strollers Recalled. Fall Hazard!”

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  1. Ehud Nathan

    I know of the recall on these strollers, so I called Bumbleride directly and asked them the best way to ensure that if I bought one that I would get one that was not part of the recall. They recommended that I purchase directly from them via the website, I did this and received a recalled product in violation of federal law. Bumbleride has been less than receptive to me and only made contact with me after I filed a complaint with the CPSC. Furthermore, they proceeded to lie to me and tell me that they had been trying to reach me but that my phone had not been functional, however after my call to the CPSC amazingly the phone began to work… funny how that happens.

    Christina is less than a model customer service representative, she is rude and self righteous. She does not convey any sense of remorse or acceptance of responsibility for the fact that they shipped out a recalled baby product, it almost appears that this is a way of business for them.

  2. Twinpossible

    That is messed up! I hope they fix this issue for you, as well they should. I hate dealing with crappy companies who do anything to make a buck then don’t want to hear a word from you should any problems arise. This is good info. to know in case someone is thinking about buying from them in the future. Thanks for sharing your story!!! H&H.

    Shelly

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